LakWeb Hosting Solutions Privacy Policy

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Privacy Policy

Effective Date: 01 January 2026

Last Updated: 18 December 2025

At LakWeb Hosting Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our hosting services.

1. Information We Collect

We collect information in three ways:

  • Directly from you: When you create an account, purchase a plan, or contact support (e.g., name, email, billing address, phone number).
  • Automatically: When you visit our site, we collect your IP address, browser type, and device info via cookies and server logs.
  • Payment Information: We do not store full credit card numbers. All payments are processed by our secure third-party processors (e.g., Stripe, PayPal).

2. How We Use Your Information

We process your data based on the following legal grounds:

  • Performance of a Contract: To set up your server, process payments, and provide support.
  • Legitimate Interests: To prevent fraud, secure our network, and improve our services.
  • Legal Compliance: To comply with tax laws and law enforcement requests.

3. Data Processing for Our Clients (GDPR/EU Data Act)

If you host a website with us, you may be collecting data from your visitors.

  • Our Role: For the data hosted on your server, you are the Data Controller and we are the Data Processor.
  • Data Processing Agreement (DPA): We provide a standard DPA that outlines our commitment to keeping your hosted data secure. We will not access your hosted data unless necessary for technical support or as required by law.

4. Data Retention and Deletion

  • Account Data: We keep your account information as long as your account is active.
  • Financial Records: We retain billing data for [e.g., 7 years] to comply with tax regulations.
  • Hosted Data: Upon cancellation, your hosted data is typically deleted after [e.g., 30 days]. It is your responsibility to back up your data before cancellation.

5. Your Rights

Depending on your location (EU/UK/California), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to fix inaccurate information.
  • Erasure: Request that we delete your personal data (the "Right to be Forgotten").
  • Portability: Request your data in a machine-readable format for switching providers (as per the 2025 EU Data Act).

6. Security Measures

We implement industry-standard security, including:

  • Encryption: All data in transit is protected via TLS/SSL.
  • Access Control: Strict internal policies on who can access server infrastructure.
  • Breach Notification: In the event of a data breach, we will notify affected users within 72 hours as required by law.

7. Third-Party Sharing

We do not sell your data. We only share data with:

  • Domain Registries: (e.g., ICANN) when you register a domain name.
  • Payment Processors: To handle your subscription.
  • Fraud Prevention Services: To protect our network from malicious actors.

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